A/V Support Engineer

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
As an AV Support Engineer you will support Audible’s AV global portfolio of hardware and services. In this role, an AV Support Engineer supports meeting and event infrastructure and services ensuring that AV rooms are highly available. You have a broad understanding of industry standards and Audible’s hardware and processes. You are responsible for troubleshooting and resolving complex technical issues. You will support all aspects of events, including triaging requests, planning, execution, and post-production. You recommend and support enhancements to the AV program. Successful team members step seamlessly into a corporate events environment, have strong organizational skills, ability to work across multiple teams in Audible and Amazon, demonstrate impeccable customer service, and are energetically driven to meet the needs of their customers and the team.

ABOUT YOU
You have experience supporting AV infrastructure and live events. You can be strategic and are influenced by Technology and Culture but balance that with execution of daily tasks to maintain a high bar for customer service. Not every request will have a clear starting point so you should be comfortable dealing with ambiguity to assess and manage requests and have situational awareness to anticipate and resolve potential issues. When an issue does arise, you always attempt to look for the root cause and solve problems with a bigger picture in mind. We look for people who take responsibility, set their standards high and see every failure as an opportunity to learn.

As an AV Support Engineer, you will...
- Deploy, maintain, and troubleshoot AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
- Work with on-premise IT and AV technicians, contractors and integrators through troubleshooting and repair procedures
- Support life cycle replacement tasks and manage inventory
- Be a POC during events planning and execution for the team, customers, organizers, production engineers, livestream technicians, third-party production providers and over-hire labor
- Seek opportunities to help others improve skillsets and knowledge base
- Dynamically flex to customer needs and complications, escalates appropriately
- Find opportunities to improve infrastructure and execute events more efficiently to delight our customers
- Maintain relationships with key stakeholders across the business and industry
- Manage team goals, and programmatic initiatives, with increased ambiguity
- Support your team’s operational excellence, including creation of and monitoring of metrics and alerts, gathering of and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation
- Create regular reports to share insights with leadership
- Be able to lift or carry equipment up to 40 lbs and use hand tools as needed
- Have the ability to work at height (<= 8 Feet)
- Maintain a flexible schedule, including occasional after hours work
- Be able to travel several times a year

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.